FAQs

Frequently Asked Questions

Below are answers to common questions we often get asked by our patients.

What is UQ Health Care Meadowbrook’s privacy policy?

UQ Health Care Meadowbrook complies with the Privacy Amendment Act 2000, all information collected is treated as ‘sensitive information’. All patients’ health records and information are handled and stored in a manner that protects the privacy of the patient.

What if I need an interpreter service?

Please contact Translating and Interpreting Services (TIS) on 131 450.
National Auslan Booking Services (NABS) is available for patients with a hearing impairment on 1800 246 945.

What if I have feedback for UQ Health Care Meadowbrook?

UQ Health Care Meadowbrook welcomes any suggestions and/or comments to improve our service. If you are unhappy with any aspect of our care, please speak to your Doctor or you may put your concerns in writing to the Practice Manager.
If you require further assistance, or feel your complaint has not been met with an adequate response, contact the Health Quality Complaints Commission on 1800 077 308.

How do I find out my test results that have been ordered by UQ Health Care Meadowbrook?

UQ Health Care Meadowbrook Centre’s policy is that your results are discussed in consultation with your Doctor. Please make a follow-up appointment if you are sent for any investigations.

Will UQ Health Care Meadowbrook send me a reminder about my appointment?

Yes, an SMS reminder is sent the day before an appointment, please make sure your mobile number is current.

Will UQ Health Care Meadowbrook send me a reminder about preventative health measures?

UQ Health Care Meadowbrook is committed to preventative care, all patients are offered the opportunity of being in a reminder system for a range of clinical issues. You are automatically placed on the National and State reminder systems unless you indicate otherwise.

Can I talk to a Doctor at UQ Health Care Meadowbrook on the telephone?

Telephone calls will be answered by reception and where appropriate will be referred to the nurse. To minimise interruptions to consultation you may be asked to leave your contact number and a message for a nurse to return your call at their earliest convenience.

What do I do when I first arrive at UQ Health Care Meadowbrook?

In all cases, please see the receptionist upon your arrival at the medical centre. They will access your needs and check you in. If you are suffering from any of the following, inform the receptionist without delay;

  • chest pain
  • difficulty breathing
  • bleeding
  • convulsions
  • vomiting

What if there is an emergency?

If you require urgent medical attention, please dial 000 for assistance and ask for an ambulance.

What if I need after hours care?

If you require after hours care please contact:
National Home Doctors Service
Phone 137 425

How does UQ Health Care Meadowbrook work?

UQ Health Care Meadowbrook accepts:

  • new patients
  • referrals of non-critical patients from Hospital Emergency Departments
  • patients who can’t get an appointment with their regular GP
  • patients with complex or chronic health care needs, supporting and working with your existing GP and health care team

Do I need to bring all of my medical records to UQ Health Care Meadowbrook?

No. You do not need to bring your medical records to UQ Health Care Meadowbrook.
You can see a Doctor at Meadowbrook Medical Centre and we can forward consultation notes to your regular medical practitioner with your approval, if required.

Do I need to make an appointment at UQ Health Care Meadowbrook?

It is advisable to make an appointment. Standard appointments are 15 minutes, longer appointments can be obtained on request. Online appointments are available through this website.

Emergencies do have priority.

What does it cost to visit a Doctor at UQ Health Care Meadowbrook?

UQ Health Care Meadowbrook is a not-for-profit medical centre and consultations will be bulk-billed through Medicare. Patients without a Medicare card will need to pay a fee, prices can be found at Our Services/Forms & Billing. Payment is required on day of service for private patients. EFTPOS facilities are available.

Existing Patient’s of the clinic who request a script to be prepared by their usual GP without a GP visit with their usual GP, will be asked to pay a fee of $15 for this service. Patient’s need to be aware that there will be times when they will need to come in for a consultation prior to a script being issued. Script’s being issued without a visit will be issued at a minimum, within 3 business days and need to be picked up from the clinic within 24hours of issue.

Who can visit UQ Health Care Meadowbrook?

Anyone can visit UQ Health Care Meadowbrook. You can make an appointment directly via phone or appointments can also be made online.

How can I obtain a copy of my UQ Health Care medical records?

Your medical records are available to you at a minimal cost. Medical records can be transferred directly to another GP practice with your written authority and payment of a minimal fee.