FAQs

Meadowbrook Medical Centre complies with the Privacy Amendment Act 2000, all information collected is treated as ‘sensitive information’. All patients’ health records and information are handled and stored in a manner that protects the privacy of the patient. Download policy here.

Please contact Translating and Interpreting Services (TIS) on 131 450.
National Auslan Booking Services (NABS) is available for patients with a hearing impairment on 1800 246 945.

Meadowbrook Medical Centre welcomes any suggestions/comments to improve our service. If you are unhappy with any aspect of our care, please speak with our Practice Manager at E  jan.barnard@uqhealthcare.org.au or P 3489 9400.

If you require further assistance, or feel your feedback has not been met with an adequate response, you can contact The office of the health ombudsman on P 133 646

Meadowbrook Medical Centre’s policy is that your results are discussed in consultation with your Doctor. Please make a follow-up appointment if you are sent for any investigations.

Yes, an SMS reminder is sent the day before an appointment, please make sure your mobile number is current.

Meadowbrook Medical Centre is committed to preventative care, all patients are offered the opportunity of being in a reminder system for a range of clinical issues. You are automatically placed on the National and State reminder systems unless you indicate otherwise.

Telephone:

Meadowbrook Medical Centre tries to keep interruptions to consultations at a minimum by having the nurse or reception assist you when possible.

If the call is urgent the Doctor will take the call. Otherwise we ask that you please leave a detailed message and the Doctor will return your call later in the day.

Email:

Meadowbrook Medical Centre’s policy includes that no medical discussion or information will be sent via email unless prior written consent has been provided to your doctor.

In all cases, please see the receptionist upon your arrival at the medical centre. They will access your needs and check you in. If you are suffering from any of the following, inform the receptionist without delay;

• chest pain
• difficulty breathing
• bleeding
• convulsions
• vomiting

If you require urgent medical attention, please dial 000 for assistance and ask for an ambulance.

Home visits are available at the discretion of your treating Doctor. *Fees may apply.*

Meadowbrook Medical Centre accepts:

• new patients
• referrals of non-critical patients from Hospital Emergency Departments
• patients who can’t get an appointment with their regular GP
• patients with complex or chronic health care needs, supporting and working with your existing GP and health care team

No. You do not need to bring your medical records to Meadowbrook Medical Centre.
You can see a Doctor at Meadowbrook Medical Centre and we can forward consultation notes to your regular medical practitioner with your approval, if required.

It is advisable to make an appointment. Standard appointments are 15 minutes, longer appointments can be obtained on request. You may book online or call us on (07) 3489 9400.

Emergencies do have priority.

Anyone can visit Meadowbrook Medical Centre. You can make an appointment directly via phone on (07) 3489 9400 or by booking online.

Your medical records are available to you at a minimal cost. Medical records can be transferred directly to another GP practice with your written authority and payment of a minimal fee.